Our customers' business cases are centered around improved service desk productivity, improved end-user availability (24*7) and improved IT-security. Please contact us if you are preparing your own business case.
Following FastPass best practice called "5 steps to success" will get all users into the self-service environment. We have recommendations for your processes and management which will give you 90-100% user self-service. Contact us for more information
Avoid sticky notes Use advanced password policies without being a burden to the service desk. Make a secure password reset process that you can monitor. Contact us to hear how you can increase your IT-security
Certified WEB security: OWASP, SANS cyber, PCI-DSS Individual security processes for different groups! Enrollment and service desk support to secure 90-100% self-service. No matter what passwords your users have - FastPass can give direct password reset or synchronization. You can even start at low cost with FLEX version and then expand.
FastPass has been certified for
FastPass Password Manager v. 3.5.2 is free from any severe vulnerability threat and safe to carry out transactions
You can fast and easy get a first hand impression of the use and implementation of FastPass. Click here to see all our videos
You need a Windows server with Server 2003 / 2008 /2012.
For an overview of systems and devices supported by FastPass please contact us.
Most companies realize payback within 3-12 months Analyst suggests that 20-35% of all calls to the corporate
Service Desk are for password reset. You can cut that cost when users are able to help themselves.
The investment in time and money is little and most companies realize payback within 3-12 months!
If you have to remember Passwords on other systems than Microsoft, like SAP, IBM i, Oracle, SQL etc your users tend to forget even more passwords.
We found that FastPass was the only solution in the marketplace with the capability to deliver a fully-fledged solution that we could use for all of our customers. A solution is only good once deployed and we see that the new service based on FastPass is highly popular among our customers. We tested several products in the market and found that the FastPass product stood out clearly as the best product thanks to the easy implementation, single point of management and rich feature set. FastPass supports our strategy of the very best customer experience regardless of the time of day, says Per Werngren, CEO at IDE.
"The Portuguese Parliament was looking for a self-service password reset/unlock solution. We surveyed the market, and found some expensive and complex solutions. Then we discovered FastPass, which seemed to address all our requirements. We did a pilot installation, and were very pleased by the ease of use for both the administrator and the final user interface. We were even more pleased with the low cost for such a complete product. After we acquired the product, installation was a breeze and FastPass support helped us promptly in all our issues and questions. We had the product in full production in about one week after installation and initial testing. Now our users have a simple method to unlock/reset their passwords without contacting helpdesk, at any time of day or night and from everywhere they have Internet access."
Varde City Council needed to improve service for end-users working outside normal business hours, and wanted at the same time to reduce number of calls to the internal IT department. With more than 100 password related calls each month, Varde decided for FastPass to give users self-service for passwords. Varde has two priomary passwords : Windows/AD and an extermnal password from an IBM mainframe (KMD). With FastPass users now have self-service when a password is forgotten or lost. Within less than 3 months more than 80-85% of calls are now handled by users. See the comments from Lea Dragsbæk
Sonoco realized the need to reduce Help Desk expenses and quickly identified password resets as a target call volume. Sonoco had already made a large investment in their identity and access management infrastructure and they wished to capitalize on that with minimal additional investment. Sonoco and Logic Trends collectively identified FastPass’s Password Manager product due to the low licensing cost, low maintenance effort and strong integration with the Microsoft infrastructure.
Faced with a compliancy requirement from our US parent company, we surveyed the market for a tool that would help us to come into line with section 404 of the Sarbannes-Oxley Act, which requires our users to authenticate themselves to the environment and have the ability to manage their own passwords.
Exactly 21 days before the compliance date we found FastPass Password Manager with a connector to our AS/400 environment.
IT Intergroup worked with us to get the FastPass solution in place and we were compliant a week ahead of schedule. All our users are now able to authenticate and resset passwords from a simple browser interface
In the spring 2009 Tulsa Public Schools decided to implement FastPass Password Manager from FastPassCorp. IT-manager Kirk Damron says: "We needed to reduce the load on our Help Desk from numerous calls related to forgotten passwords". With 8000 employees and teachers and increasing complexities in passwords, the ‘forgotten password’ workload was significant.
Kirk Damron adds: "We needed a solution which was easy to implement and administrate, and easy to use for the end-users. FastPass has proved to be just that!"
Installation and implementation was done in just one day, and the continued roll-out to users has been effortless.